We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
To return or exchange an item, please email us at beneditaformosinho@gmail.com
We accept returns and exchanges orders within 14 days from the day that the order arrives at your home.
Exchange
PORTUGAL | EUROPE - only the costs of shipping the product to us will be borne by the customer, we offer the second shipment.
In case you are in PORTUGAL if you want you can exchange or return in our atelier / shop in Setúbal or Lisbon for free.
INTERNATIONAL orders (outside of Europe) - in exchanges and returns the costs of shipping this product and the new product will be borne by the customer.
Our brand will not pay any taxes or customs fees of the returning items. However, we will support the cost of postage in case of error from our side (mistaken or damage product).
//The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging it came in.
Return
On Return we will give you a full refund of the product you purchased, the value of shipping costs will not be refunded to the customer. You will receive a refund of the piece price, excluding shipping costs.
The shipping costs of the return are paid by the customer and our brand can not be responsible for eventual losses in this process, to be safe the package should be sent by registered mail to our address.
The money will be returned in the same payment method you have used in maximum 15 days.
In case you are in PORTUGAL if you want you can exchange or return in our atelier / shop in Setúbal or Lisbon for free.
If you decide to return something, please ensure that it is in perfect condition. This means...
- new
- clean (no deodorant, perfume or make-up stains)
- have all their tags
thank you!